Refund policy

DIRTY ROGER® — Returns, Refunds & Cancellations

Every DIRTY ROGER® item is printed to order. We don't hold stock, and nothing is made until you buy it. Here's how returns work, in plain English.

The short version

• Cancel within 15 minutes of ordering for a full refund.
• Faulty, damaged or we sent the wrong item: email us within 30 days with photos and we'll fix it at our cost.
• No change-of-mind returns or exchanges, including ordering the wrong size. Your item was made just for you, so check the size guide first.
• Brazil customers have a 7-day right to withdraw (see below).
• Never post anything back until we've replied. Unapproved returns can't be processed.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund. For a minor failure we'll fix it, usually by reprinting and resending the item. Nothing in this policy limits those rights.

Cancellations

Email admin@dirtyroger.com with your order number within 15 minutes of ordering for a full refund. After that your order is in production and can't be cancelled or changed.

Faulty, damaged or wrong item

Check your order when it arrives. If there's a print defect, damage in transit, or we sent a different size or design to the one you ordered, email admin@dirtyroger.com within 30 days of delivery with:

• your order number
• clear photos of the problem (and the label for wrong-size claims)
• a photo of the shipping label if the parcel was damaged

In most cases the photos are all we need and you won't have to send anything back. If we do need the item, we'll send you a prepaid return or the address and refund your postage. Once the fault is confirmed we'll reprint and resend, or refund you where the law entitles you to choose.

What isn't a fault

• Ordering the wrong size, colour or design.
• Small differences in colour or print placement between screen and product. Every piece is printed individually.
• Normal wear and tear, or damage from not following the care label (hot washing, tumble drying, ironing over the print, bleach).
• Damage caused after delivery.

Brazil customers — right to withdraw

If you're a consumer in Brazil, Article 49 of the Consumer Defence Code gives you 7 days from receipt to withdraw. Email admin@dirtyroger.com with your order number and a clear statement that you're withdrawing. We'll send return instructions and cover the return postage. Items must come back unworn, unwashed and in original condition. We'll refund the purchase price and outbound shipping to your original payment method within 14 days, once the item is back with us or you show proof of postage.

Custom pieces and gift cards

Pieces personalised at your request (a name, crew, site or company logo) and gift cards can only be returned if faulty. We'll always flag a custom piece before you pay.

Lost parcels and wrong addresses

If tracking shows no movement or your parcel hasn't arrived within the delivery estimate in our Shipping Policy, email us and we'll chase it. Confirmed lost parcels are reprinted and resent free. If a parcel is undeliverable because the address entered at checkout was wrong or incomplete, we'll resend it once you pay the reshipping cost.

Refunds

Approved refunds go back to your original payment method within 5 business days. Your bank may take a few more days to show it. Outbound shipping is refunded on cancellations, faulty, damaged, wrong or lost items, Brazil withdrawals, and wherever the Australian Consumer Law requires it.

Return address

Only use this once we've approved your return: DIRTY ROGER®, PO Box 49, Quinns Rocks WA 6030, Australia. Please don't send anything to the address on the parcel you received — that's our print partner, and items sent there can't be returned or refunded.

Questions

Email admin@dirtyroger.com or WhatsApp +61 458 477 560. We answer within 1–2 business days, Mon–Fri, 9am–5pm AWST. Not sure on sizing? Ask before you order and we'll help you pick.